Privacy Policy

The purpose of this Notice is to outline how Re5 has established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a “data subject”, and that we have an obligation to uphold these.

This Privacy Notice aims to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Your information rights

Right

Explanation

Right to be informed

This encompasses the obligation for us to be transparent in how we collect and use your personal data.

Right of access

You have the right to access your personal data and supplementary information.

Right to rectification

If the information we hold on you is inaccurate or incomplete, you can request we correct this.

Right to erasure

You can request we delete or remove personal data where there is no compelling reason us to continue processing

Right to restrict processing

You have the right to request we cease processing your data, if:

  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portability

Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.

Right to object

You have the right to object to our processing under certain circumstances.


This Privacy Notice should outline how we are transparent in our processing. 

Please get in touch with us through the “contact details” section to find out more or to exercise your information rights.

Information we collect

Please find below which patient data Re5 is possesses:

  • Social security number
  • Sex
  • Age
  • First name
  • Last name
  • Address
  • Country
  • Postal number
  • City
  • e-mail
  • Telephone number 
  • Mobil phone number
  • Diagnosis
  • Treatment Type
  • Assigned therapist's name
  • Amount of treatments
  • Treatment numbers
  • Treatment times
  • Treatment dates

Transfer of data

We may pass your personal data on to third-party service providers contracted to Re5 in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only for the legitimate reasons they were obtained for originally.When they no longer need your data, they will dispose of the details in line with Re5’s procedures as set out in the contracts signed with them. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

Data transfers out of the EEA:The data we receive are not sent to countries outside the European Economic Area (“EEA”).If they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.

Retention of data

Re5 retains information in accordance with our data retention requirements. We may keep such information for up to 20 years in accordance with regulatory requirements. If you object to this retention, please contact us – details provided in the “Contact” section.

Securing your information Re5 places great importance on the security of all personally identifiable information associated with our customers.We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this through implementing the following:

  • Microsoft (Azure) IT Security Policy and Procedures.
  • Microsoft (Azure) IT Risk and Control Register.
  • Server separations with extreme limited access to core data.
  • Active directory group policy with access control, password complexity/history controls, patching, windows updates and auditing policies.
  • Physical protection of Re5 Data Center and workplace.
  • Data Center monitoring and notification system
  • Firewalls with limited and controlled access
  • DMZ network for internet facing services like websites
  • Virus security license with (endpoint protection, server protection, email protection and anti-spam, SharePoint protection, web filtering) in addition to venerability scanning and fixing.
  • File and data server access controls.
  • Individual file protection with windows RMS.
  • Removable storage blocking for user PCs.
  • Hardware and software Vendor SLAs, signed NDA when required.
  • Security Penetration testing and venerability assessment by a third party.
  • Backup data encryption.

Non-personal information

We may collect non-personal information about you. You cannot be identified from this information and it is only used to assist us in providing an effective service on this Website. We may disclose aggregate statistics about our Website users to prospective partners, advertisers and other reputable third parties, but these statistics will include no personally identifying information.

Personal Data Breach

With regard to Personal Data Breach caused by Re5, Re5 shall:

  • In accordance with GDPR Article 33 and 34, notify you without undue delay in the event of any Personal Data Breach involving Personal Data and provide reasonable assistance to you when you are required to communicate a Personal Data Breach to a Data Subject.
  • Use reasonable efforts to identify the cause of such Personal Data Breach and take those steps as Re5 deems reasonably practicable in order to remediate the cause of such Personal Data Breach.
  • Provide reasonable assistance and cooperation as requested in the furtherance of any correction or remediation of any Personal Data Breach.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Re5 (or third parties as described in our Data Protection Policy), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and

Re5’s Data Compliance Officer (DCO) at support@re5.com

Contact details

We recognise that you may have questions on how we process and/or store your data or may wantto change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To do so, please contact the DCO at support@re5.com

If you have any questions in respect of this Notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access) please contact the DCO at support@re5.com

If you are unhappy that we have responded to your query adequately, of if you have a further complaint please contact Re5 by the contact information provided on our website www.re5.com

Other Websites

If this website contains links to other websites and you may have linked to this website from another website. We are not responsible for the Privacy Notice or the content of such websites.

Other associated websites to Re5 may contain a Privacy Notice that is different from this Privacy Notice. This Privacy Notice relates to this website only. When visiting other associated websites please make sure that you read their Privacy Notices so that you can understand what personal information will be collected through or in relation to that Website and for what purposes.

Changes to This Privacy Statement

Re5 may change this Statement at any time with or without notice. However, if this Statement is changed in a material, adverse way, Re5 will post a notice advising of such change at the beginning

of this Statement and on this site's home page. We recommend that you re-visit this Statement from time to time to learn of any such changes to this Statement.


Cookie Policy

What are cookies?

Cookies are small files that hold information; they're placed or 'dropped' on your computer or device when you access our website. The data contained in the cookie can be retrieved by the website or app (normally the browser) that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the site or app that first dropped them.

Cookie duration

Some cookies only exist for a short period of time and are then automatically deleted by your computer or device. Others last for longer - these are called 'persistent cookies' – and some exist for years unless manually deleted. These can be used to analyse multiple site visits over time or customise the content that's displayed.

Re5 and cookies

How we use cookies is outlined below.

This applies to our website which is directly managed by Re5. Sometimes we work with partners who may use our brand look and feel on their web pages or apps. They'll have their own cookie policies and privacy notices, linked to from the web pages or apps they provide. You can also read our privacy notice and get in touch with us about privacy, cookies or data protection.

The Re5 website

Re5 website only uses anonymous cookies which is placed on your computer or device. 

They're used to enable functionality, help us analyse how our website is being used.

None of our cookies are used for marketing purposes or delivered to 3th party.

How we use cookies

We only use statistical cookies (analytics and measurement cookies) to help us to understand how visitors interact with our website. All information collected and reported is anonymous.We do not track IP address or other details significant for users visiting our website.Statistical cookies also help us to understand how visitors interact with our website. Re5 uses the cookies to dispel the speed of the number of queries to our servers including the visitor's device and behaviour. Tools used for analytics and measurement includes only Google Analytics.

Which cookies Re5 is not using

We are not in any way or at any time using cookies for:

  • Personalization
  • Testing
  • Targeting
  • Marketing or Remarketing
  • Advertising
  • Display features
  • Demographics
  • User IDs
  • Replicating Client IDs across devices
  • Custom dimensions and metrics

Description of Re5 anonymous cookies used

Below is a full list of the cookies used by Re5 along with a description of what they are used for. Where a cookie is a third-party cookie, visit the providers’ website for more information.

Cookie Name

Expiration Time

Cookie Description

_ga

2 years

Google Analytics - Uses cookies to:

- Determine which domain to measure

- Distinguish unique users

- Remember the number and time of previous visits

- Remember traffic source information

- Determine the start and end of a session

- Remember the value of visitor-level custom variables

_gat

1 minute

Google Analytics - Uses cookies to:

- Determine which domain to measure

- Distinguish unique users

- Remember the number and time of previous visits

- Remember traffic source information

- Determine the start and end of a session

- Remember the value of visitor-level custom variables

_gid

24 hours

Google Analytics - Uses cookies to:

- Determine which domain to measure

- Distinguish unique users

- Remember the number and time of previous visits

- Remember traffic source information


How you can control and delete cookies

Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether to accept it.  You may also delete or refuse, some or all the cookies, on our website at any time. 

Please remember, if you do delete some or all your cookies, some features on our website,such as remembering your username, may not work and your experience on our website may be affected. Unless you’ve adjusted your browser settings so that they’ll delete or refuse cookies, cookies will be issued or reissued when you log on to our website. If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website. 

If your computer is shared with others, you should either set your browser to refuse cookies before accessing our website or clear cookies stored by the browser every time you close your browser to avoid your email address or other details being displayed in the log on field to a subsequent user of our website. 

More information about cookies

For more information on how businesses use cookies and how to manage cookies you can visit the following third-party websites:

- allaboutcookies.org

- allaboutcookies.org/manage-cookies/index.html