This privacy policy describes how Re5 ApS ("Re5", "us", "we") collects, uses and protects your personal data, including your particularly sensitive health data. The policy contains important information about:

• The type of information we collect and why;
  
  

• How your information is stored;
  
  

• Your rights in relation to your data; and

• How you can contact us.

What information do we collect about you?

We collect information that helps us provide personalized healthcare services to you. Here are the types of data we collect and the reasons for collecting it, broken down by role:

Treats

• Personal data such as your name, professional title and email: Used for communication with you related to our treatment offerings.

• Prescription, including commitments and declarations: Ensuring the clinical basis and responsibility.  

Patient

• Personal data such as your name and email: Used to communicate with you in relation to our treatment offerings.
  
  

• Prescription from your practitioner, including mental health and treatment information: Necessary to ensure that a professional takes clinical responsibility for your treatment.

• Usage Information: Insights into how, where and when you use our services and treatment offerings help us improve your experience and our overall service.

• Purchase and Delivery Information: We need your address and payment information to process orders for our physical products, which are subject to specific legal requirements. As our treatment offering is a medical device, we are required by law to retain your information in case we need to investigate a problem or issue a recall.

We may also store anonymized and aggregated data that does not personally identify you.

Who has access to your information?

We treat your personal data with the utmost care, in accordance with GDPR legislation. You can always contact us if you have any questions or would like more details. 

• Service providers (data processors): We share your data with service providers under strict instructions and data protection terms to support our services. They cannot use your data for their own purposes.
  
  

• Security measures: In certain cases, we may need to share information for security reasons, with your consent or other legal basis.
  
  

• Anonymized and Aggregated Information: We may display or share non-personal data for general trends or insights.

  Where and how do we store your information?

Your data is stored securely within the EU, with EU-approved safeguards for any transfers outside the EU. Communication between our website, servers and application(s) is encrypted according to industry standards (HTTPS) and data hosting with our data processors is on secure servers with comprehensive security certifications.
What are your rights?

Under GDPR, you have rights such as access, rectification, erasure, data portability and withdrawal of consent. To enforce these rights, please contact us via email (listed at the bottom of the page).

• Access: You may request a copy of the personal data Re5 has collected about you.
  
  

• Correction: We want to ensure that your information is current and accurate. You can request that your information be corrected or removed if you consider it to be incorrect.
  
  

• Deletion: You can ask us to delete your personal data. However, we may be required to retain data that we are required to retain by law.
  
  

• Data transfer: You may request that Re5 transfer your personal data from our IT environment, either to another company or to yourself. However, we may be obliged to retain data that we are required to retain by law.
  
  

• Withdrawal of consent: You may withdraw your consent to share your information or to receive marketing/emails at any time. This can be done by unsubscribing from our mailing list or by contacting us via email.
  
  

If you believe that we are processing your personal data in violation of the law or your rights, you can file a complaint with your local data protection authority.

If you wish to enforce any of your rights, please contact us by email (you will find our email address at the bottom of this policy).

What about Cookies?

Cookies are files with a small amount of data that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

Like many other websites, we use "cookies" to collect information, and we use cookies for website functionality and improvement. You can control your cookie settings through your browser. If your Internet browser is set to accept cookies, you consent to the use of cookies.

Updates

We may update this policy, and we encourage you to return to the page regularly to review any updates. This Privacy Policy was last updated in July 2024.

Contact

For questions about this policy or your personal data, please contact us at: support@re5.com